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Judy Jackson
Participating Frequently
Oct 2, 2025 1:57 PM UTC

Any ideas on why the storeroom list not show in the mobile app? Don’t get me wrong the material show the storeroom list does not. We are CWOL customer 23.10.

 

Crews are defined with material that are selectable on the Work order in mobile, the storeroom is not listed so there is a sync error “Source must be a valid Storeroom, can not be empty or N/A”. 

If I give a user a storeroom license it seem to work as expected in mobile, but my impression was that you did not need to give users a license to add material to a work order.

I am missing something, but I can’t seem to find what is not setup.   

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    Brad Johnson0
    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    What if we set up a call?

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    Judy JacksonAuthor
    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    Sounds good, I'm sending you an email now.

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    Judy JacksonAuthor
    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    Thank you for your assistance, Brad, and Matt, this is my understanding of our conversation; the resolution is to provide a storeroom license to each user that will be adding materials to a work record from the mobile app. The documentation needs to be reviewed because the configuration in storeroom that will allow access within respond has an additional requirement in the mobile app of assigning a license.

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