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Participating Frequently
Oct 2, 2025 1:57 PM UTC

Any ideas on why the storeroom list not show in the mobile app? Don’t get me wrong the material show the storeroom list does not. We are CWOL customer 23.10.

 

Crews are defined with material that are selectable on the Work order in mobile, the storeroom is not listed so there is a sync error “Source must be a valid Storeroom, can not be empty or N/A”. 

If I give a user a storeroom license it seem to work as expected in mobile, but my impression was that you did not need to give users a license to add material to a work order.

I am missing something, but I can’t seem to find what is not setup.   

    13 replies

    Participating Frequently
    Oct 2, 2025 4:03 PM UTC

    In Crew Manager in admin when you setup the crew it has a place to put the Storeroom and then the Material can be set up. In mobile there is no need to select the storeroom as it has already be set for the crew.

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    Participating Frequently
    Oct 2, 2025 4:03 PM UTC

    Hi Brad, Thank you for your response.

    The Storeroom is listed in crew manager and there is a group in the storeroom module that contains the can issue permission for the users

    Mobile

    "image" Admin"image"Storeroom "image"

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    Participating Frequently
    Oct 2, 2025 4:03 PM UTC

    What version are you on because mine is showing the storeroom in Mobile 12.

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    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    Mobile 12

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    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    @anthony brown? would you mind reading through this and let me know if I am missing something? @judy jackson? 

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    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    Judy do you have Storeroom enabled? Are the users in a storeroom group in Storeroom?

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    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    Yes"image" 

    I have a test user and if I give him a storeroom license all the storerooms are available.

    "image"Same user same work order no license for storeroom

    "image"

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    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    Try just adding them to a storeroom group in storeroom config and no license.

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    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    The user is already in the All Users group and we only have one storeroom domain.

    "image"Do I need to assign every users to a default domain also?

     

    "image"

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    Participating Frequently
    Oct 2, 2025 4:05 PM UTC

    FYI - I tried adding the user to a default domain with out the license still does not have storeroom list in mobile app.

    "image"

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