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New Participant
Oct 2, 2025 2:05 PM UTC

What table holds the information for service request hierarchy?

What table holds the information for service request hierarchy?

    1 reply

    Participating Frequently
    Oct 2, 2025 4:08 PM UTC

    Hello Stephanie

     

    The PROBLEMNODE table holds the Hierarchy info which is linked to the PROBLEMLEAF table (that houses the SR Templates) by the ProblemSID field.

     

    In the PROBLEMNODE table the NodeSID will match the ProblemSID where the actual SR Template sits in the hierarchy and it will just be an ID for any Folder that exists in the hierarchy. So the NodeName field will either be the Folder name or the SR Template name.

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