We are in the process of migrating from Office to Respond. Currently, we use the land lookup table to populate the address field on a case, which is then reflected across all of our reports (e.g., permits, CO/CC, letters, etc.). However, Respond does not have access to the land table, and Trimble recommends associating a GIS parcel with each case instead.

This presents a challenge: In New York, the unique parcel identifier (SBL#) is assigned by the County. It’s not uncommon for new parcels to be without an SBL# when a building permit application is submitted. Because the SBL# is necessary to retrieve parcel details—such as the address—from Real Property Services, this creates a gap in our workflow.

We are therefore looking into alternatives to relying solely on the GIS parcel for address data.

There are also issues when it comes to commercial properties. A single parcel may contain multiple addresses—for example, different suites, businesses, or 911-assigned locations—which can’t be accurately captured through a single GIS parcel reference.

Has anyone else dealt with similar parcel data challenges? If so, we’d appreciate hearing what solutions you’ve implemented.

Thank you in advance for your input.