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Jillian Arthur
New Participant
Oct 2, 2025 2:06 PM UTC

We have one user getting this error message when attempting to sign into the Cityworks Mobile app: You must be a level 2 user to sign in. We have never seen that error message before. His account setup appears correct. Has anyone run into this issue?

We have one user getting this error message when attempting to sign into the Cityworks Mobile app: You must be a level 2 user to sign in. We have never seen that error message before. His account setup appears correct. Has anyone run into this issue?

    1 reply

    Anthony Brown
    Participating Frequently
    Oct 2, 2025 4:10 PM UTC

    Hi Jillian - can you export the mobile error log to email and send it to us? What version of the Mobile app are you on as well? iOS or Android as well? I have not seen that error message before... also I'd check the server error log (this can be done a variety of ways depending on which version of Cityworks you are utilizing).

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