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Oghenerie Obroh
New Participant
Oct 2, 2025 2:07 PM UTC

My cityworks mobile app doesnt display any dashboard. How can i configure it to do that. it appears blank except i connect with a url in the mobile phone

My cityworks mobile app doesnt display any dashboard. How can i configure it to do that. it appears blank except i connect with a url in the mobile phone

    7 replies

    Oghenerie ObrohAuthor
    New Participant
    Oct 2, 2025 4:10 PM UTC

    In terms of a Respond or Office Dashboard (like graphics and charts..etc.) Mobile doesn't have an "In-App" Dashboard view. If you are referring to saved searches display or queries, then that is something different.

    My inbox in my mobile app is always blank, recent, errors blank. That is my major challenge. I dont want them to be blank anymore.

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    Anthony Brown
    Participating Frequently
    Oct 2, 2025 4:10 PM UTC

    In terms of a Respond or Office Dashboard (like graphics and charts..etc.) Mobile doesn't have an "In-App" Dashboard view. If you are referring to saved searches display or queries, then that is something different.

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    Anthony Brown
    Participating Frequently
    Oct 2, 2025 4:10 PM UTC

    Depending on what version of the Mobile App and whether or not you are using Office Companion still or Respond there are different reasons. Please let us know what version you are on and whether you are trying to configure mobile saved searches in Office or Mobile Saved Queries in Respond.

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    Oghenerie ObrohAuthor
    New Participant
    Oct 2, 2025 4:10 PM UTC

    I am using Respond. I am trying to configure mobile saved queries in respond.Cityworks Server 15.8.9

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    Anthony Brown
    Participating Frequently
    Oct 2, 2025 4:10 PM UTC

    This likely means that the Respond version utilized is 4.3. In this version Saved Queries are not available for mobile enablement. Respond 5.x is where Mobile enablement of Queries began within Query Management. https://help.cityworks.com/Respond/5-1/Content/Online/Queries/Queries.htm

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    Oghenerie ObrohAuthor
    New Participant
    Oct 2, 2025 4:10 PM UTC

    This likely means that the Respond version utilized is 4.3. In this version Saved Queries are not available for mobile enablement. Respond 5.x is where Mobile enablement of Queries began within Query Management. https://help.cityworks.com/Respond/5-1/Content/Online/Queries/Queries.htm

    Thank you for this. Can i possibly build separate queries for Cityworks Mobile? Would that possibly work?

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    Anthony Brown
    Participating Frequently
    Oct 2, 2025 4:11 PM UTC

    https://help.cityworks.com/Designer/15-8/Content/Online/StartOffice/15-8/AddSavedSearchestotheMobileInbox.htm?Highlight=saved%20search

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