I've recently pushed some GIS data to a enterprise geodatabase on Portal and created some webmap services in Cityworks consuming this data now on Portal - feature service is registered as a service, the webmap is using a map image of the same data.

Ever since then users have had issues with assets not highlighting on the map when they're selected in a work order.

I don't have this issue but other employees do. I've checked versions of Chrome and we're all the same. I had one user try Firefox and everything worked up until a certain point and then it stopped. With mobile devices I tried using Safari and the highlighting worked (we usually use Chrome on our mobile devices). When I log in as some users I don't have issues.

As far as everything is configured there ought not to be an issue but this is some whack-a-mole level problem that's frustrating.

We're on Cityworks 15.8.2. I tested things on 23.7 and didn't have any issues.

Any thoughts or help out there?